Reference

How we keep your account and payments safe

Your account details, deposit history and personal information stay encrypted from the moment you log in.

Encrypted account accessQRIS and mobile wallet protectionIndonesia-based support
asiacuan303 How we keep your account and payments safe
REACH OUT ANYTIME

How to contact us about your privacy

Live chat Open the chat bubble in the lobby corner any time you want to ask…
Email support Send privacy questions to [email protected].
Account settings Log in, go to Settings > Privacy & Security to update your email, phone…
HOW WE PROTECT YOU

Our data-handling practices

Encryption in transit

Every deposit and withdrawal through DANA, OVO, GoPay or QRIS travels over SSL encryption.

Login security

We track your usual login location and device. If we spot a new country or unusual time of access, we…

Cookie and tracker use

We place cookies in your browser to remember your language, preferred games and session state.

Data retention policy

Active account data stays indefinitely. If you stop logging in for 12 months, we flag your profile for deletion.

Third-party access

We share your data only with payment processors (DANA, OVO, GoPay, QRIS providers) and our bank to clear your deposits.

Requesting your data

Email [email protected] with the subject 'Data Access Request'.

Frequently asked questions about your privacy

Yes. Email [email protected] with 'Data Access Request' and include your account username. We'll send a full export of your profile, transaction history, device logs and any cookies or preferences tied to your account within 14 days, at no cost.

Deposit and withdrawal records stay on file for 7 years to comply with Indonesian banking regulations. This lets you download statements for tax or personal record-keeping. Your game history and session logs remain accessible until you close your account or 12 months after your last login.

Your payment details are encrypted end-to-end. We never store your full card number or wallet credentials; the payment processor handles that. Each deposit and withdrawal is verified by your bank, and our system only records the transaction amount, time and status in your wallet.

Open a chat or email [email protected] asking to close your account. We'll immediately remove your profile, game history and login logs. Payment records are kept for 7 years per banking law, but your personal details and cookies are erased within 48 hours.

No. We never sell, rent, trade or lease your personal data to third parties. The only external access is to payment processors (DANA, OVO, GoPay, QRIS) and our bank to process your deposits and withdrawals. That's it.

Log in to your account, go to Settings > Notifications and toggle email and SMS off. You'll still receive critical alerts like failed withdrawals and security warnings, but promotional and game update emails will stop immediately.

Your data is stored on secure servers where local law permits. Players in Denpasar, Yogyakarta and across Indonesia can access their account from any device with an internet connection. Data access depends on local law and your location at the time of login.